• Holly Spangler

    Customer Service 101

    My Generation

     by Holly Spangler
     on June 2, 2010

    John, my generally unflappable husband, came home for lunch grumbling today. “Some companies just don’t want to do business,” he said. He held out a little pressure switch from the Tru Count row shutoffs on the planter, and told me how it had quit working. He called Neff Company, the local Deere dealer, to get a new one. They told him to call Tru Count, which is now owned by Trimble. So he called Tru Count. The representative there said they could only sell them through…

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